Code of Ethics

This Code of Ethics comprises principles that guide our professional conduct with our clients, colleagues and community. As members of the National Association of Professional Organizers, we pledge to exercise judgment, self-restraint and conscience in our conduct in order to establish and maintain public confidence in the integrity of NAPO members and to preserve and encourage fair and equitable practices among all who are engaged in the profession of organizing.

Working relationships

  • We serve our clients with integrity, competence, and objectivity, and treat them with respect and courtesy.
  • We offer services in those areas in which we are qualified and accurately represent those qualifications in both verbal and written communications.
  • When unable or unqualified to fulfill requests for services, we make every effort to recommend the services of other qualified organizers and/or other qualified professionals.
  • We advertise our services in an honest manner and represent the organizing profession accurately.


  • We keep confidential all client information, both business and personal, including that which may be revealed by other organizers.
  • We use proprietary client information only with the client’s permission.
  • We keep client information confidential and do not use it to benefit ourselves or our firms, or reveal this information to others.


  • We decide independently and communicate to our client in advance any fees and expenses, and charge fees and expenses which we deem reasonable, legitimate, and commensurate with our experience, the services we deliver, and the responsibility we accept.
  • We make recommendations for products and services with our client’s best interests in mind.

Regarding colleagues

  • We seek and maintain an equitable, honorable and cooperative association with other NAPO members and treat them with respect and courtesy.
  • We respect the intellectual property rights (materials, titles, and thematic creations) of our colleagues, and other firms and individuals, and do not use proprietary information or methodologies without permission.
  • We act and speak on a high professional level so as to not bring discredit to the organizing profession.